Privacy Policy

Introduction

This Privacy Policy outlines how Hana Health Inc. ("Hana," "we," "us," or "our") collects, uses, and shares your personal information through our website, our mobile applications, our interactions with you through other modes of communication (such as SMS or instant messaging), and any other sites or services that link to this Privacy Policy (collectively, the "Services").

Our General Approach

Hana's mission is to improve people's health and wellness by harnessing the power of advanced technologies, including artificial intelligence. Our AI tools ("Hana AI") may help you with health-related questions and resources, although we are not a substitute for professional medical advice.

We believe in transparency around how your information is collected, stored, and used. This Privacy Policy explains what data we collect, how we use it, how we keep it secure, and how you can manage your privacy preferences.

• When you use our Services, we collect certain data such as your name, phone number, IP address, and the content you share with Hana AI.
• We do not sell your personal data for advertising or marketing purposes.
• You must be at least 18 years old to use our Services.
• Hana AI may provide information that is incomplete or inaccurate. Always verify important details and seek professional guidance when needed.

Please read this entire Privacy Policy for complete details on our privacy practices.

Information We Collect

1. Information You Provide to Us

• Contact and account information: We collect personal information such as your name, email address, phone number, and any other information you provide when you register or interact with our Services.
• User content: This includes any messages, files, or other content (including metadata) that you send through the Services (e.g., when you chat with Hana AI or communicate with us directly).
• Communications: We collect any information you submit to us when you participate in surveys, provide feedback, or contact our support team.

2. Automatic Data Collection

We and our service providers may automatically collect certain information about you, your device, and how you interact with our Services:

• Device data: This includes your IP address, operating system type and version, device manufacturer and model, browser type, screen resolution, language preferences, and general geographic location (e.g., city or region).
• Online activity data: We may log details about how you use our Services, such as pages or screens you view, the time spent on those pages, the site you visited before coming to our site, navigation paths, and access times.

Technologies Used for Data Collection

• Cookies: Small text files stored on your device to remember your preferences and track certain usage data.
• Local storage: HTML5 or other local storage methods that can retain data on your device.
• Web beacons/pixel tags: Used to understand if emails or specific pages within our Services were opened or visited.

3. Information from Other Sources

If you interact with Hana AI through third-party platforms (e.g., Facebook Messenger, WhatsApp), we may receive an identifier of your profile or other information you have made available to that third party in accordance with their privacy settings.

4. Sensitive Data

In your conversations with Hana AI, you may choose to share sensitive information (e.g., health conditions, religious views, sexual orientation). By providing such information, you consent to our use of it as described in this Privacy Policy. Note: We are not a healthcare provider; always seek professional medical advice when necessary.

How We Use Your Information

We use personal information for the following purposes:

1. Provide and improve our Services: Operate, maintain, and deliver the features and functionalities of our Services; personalize your experience and develop new features.
2. Communicate with you: Respond to your questions, provide customer support, and send you updates about the Services (e.g., announcements, surveys).
3. Analyze and enhance our Services: Conduct research, troubleshoot technical issues, and ensure our AI systems are secure and effective; improve accuracy, safety, and usability.
4. Research and development: Evaluate and enhance user experiences with Hana AI by analyzing aggregated or anonymized data.
5. Compliance and protection: Comply with applicable laws, regulations, or legal obligations; protect our rights, safety, and property or that of our users and others.

Important: We do not use or share your personal data for third-party advertising or marketing.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share personal information under the following circumstances:

1. Service Providers: We partner with reputable third-party companies (e.g., cloud hosting, data analytics, customer support) to help us operate, maintain, and improve our Services. These providers have access to your information solely to perform tasks on our behalf and are contractually bound to protect it.
2. Business Transfers: If Hana is involved in a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that deal. We will provide notice if this leads to a new privacy policy governing your personal data.
3. Authorities and Others: We may disclose your information if required by law or when we believe disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.

Privacy Rights and Choices

1. Delete Your Account

You may request that we delete your Hana account by contacting us (see "How to Contact Us" below). Note: Certain data may be retained to comply with legal obligations or protect our legitimate interests.

2. Opt Out of SMS Messaging

You can opt out at any time by cancelling your account.

3. Cookies and Online Tracking

You can set your browser to block cookies, although some parts of our Services may not function properly without them. We do not currently respond to "Do Not Track" browser signals.

4. Personal Information Requests

Depending on your location, you may have rights regarding your personal data, such as the right to access, delete, or correct your information. To exercise these rights, please contact us (see "How to Contact Us"). We may need additional information to verify your identity.

5. Limits on Your Privacy Rights and Choices

In certain situations, we may deny or limit requests to the extent permitted by law—for example, if fulfilling the request would infringe on the rights of others or is not required by applicable law.

Security

We use technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. These measures include:

• Encryption in transit and at rest (where feasible)
• Access controls (limiting access to personal data to authorized personnel)
• Monitoring and testing of our infrastructure to ensure system integrity

Despite our efforts, no security measure is perfect. You acknowledge that use of our Services is at your own risk.

Third-Party Websites and Content

Our Services may link to third-party websites, services, or content. We are not responsible for the privacy practices of any third party. Any data you provide on these platforms is governed by their respective policies.

Children

Our Services are not intended for minors under the age of 18. We do not knowingly collect personal information from minors under 18. If you believe a minor under 18 has provided us with personal information, please notify us at the contact information below, and we will work to delete it promptly.

Retention

We retain personal data only as long as necessary to fulfill the purposes stated in this Policy or as required by law. Factors influencing our retention practices include:

• The nature and sensitivity of the data
• Potential risks associated with unauthorized use or disclosure
• Applicable legal obligations and industry standards

International Data Transfers

We are based in the United States and may transfer or store your personal information in the U.S. or other countries. These jurisdictions may not have equivalent data protection laws to those in your home country. However, we implement safeguards to ensure an adequate level of protection for your personal data.

Job Applicants

If you apply for a position at Hana, we will collect and process your application data (e.g., contact details, work history, skills) for recruitment purposes. This may include sharing relevant information with third-party service providers who assist us in recruitment and HR processes.

Changes To This Policy

We may update this Privacy Policy to reflect changes in our practices or for other legal or regulatory reasons. The updated Policy will be posted with a revised "Last updated" date. By continuing to use our Services after any posted changes, you agree to be bound by the revised Policy.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Disclaimer

This Privacy Policy is provided for general informational purposes only. It may not address every legal requirement. You should consult an attorney or compliance professional to ensure your policy meets all applicable legal and regulatory standards.

Privacy Snapshot

Optional Quick Reference

(This table is a simplified summary and does not replace the full Privacy Policy above.)